Returns & Exchanges
Colors of Aurora prides itself on customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund within 7 days from the day you got your package. However, we cannot accept garments that have been worn, washed or altered. Gift Cards, E-Gift Certificates, Cosmetics, intimates, jewelry, and final sale merchandise may not be returned for a refund or exchange; unless received damaged, defective, or the wrong item(s). ALL SALE ITEMS ARE FINAL AND NON-RETURNABLE.
ALL INTERNATIONAL ORDERS ARE FINAL.
Shoes must be returned in their original box and placed inside an additional protective shipping box. Damage to the shoe box makes the shoes ineligible for return. The shoes will be shipped back to you and are subject to additional shipping costs.
Colors of Aurora recommends that you send back your return with insurance. That way you are protected from the possibility of loss during shipping. Returns take approximately 7-10 business days to be processed once received. Please note that you are responsible for return/exchanges shipping costs. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
Colors of Aurora is happy to exchange your merchandise (excluding FINAL SALE ITEMS) for another size or even another item. We also recommend that you give us a call to hold the item(s) that you want instead. That way it won't sell out before your original merchandise gets back to us. PLUS we will pay to have your exchange shipped out to you using our Standard Shipping (USA orders only). Coupons cannot be applied to exchange orders or hold orders. For orders placed with a coupon, the coupon will be honored for an even exchange of the same item only.
Send all return/exchange merchandise to:
Colors of Aurora Returns
|Colors of Aurora Returns|
|11077 Biscayne Blvd|
|Miami – FL|
|33161 - USA|
Can I still return an item even if I do not have my invoice?
You can return or exchange your merchandise without an invoice. Please include the following information so we know which account to credit when processing your return.
1. First and last name
2. Billing and shipping address
3. Phone number
4. Email address
We do recommend that you email us at email@example.com and we can provide you with your order number to include with your return.
How can I find out the status of my Return or Exchange?
Generally returns and exchanges take 7 business days to be processed. We do not know whether your package is received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track its delivery date. Once your return / exchange are processed you will be emailed a confirmation email.
How can I return my order?
If, for any reason, you are not satisfied with your order, you may return unworn merchandise for an exchange or refund within 7 days from the day you got your package.