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Order Status


I didn't receive an order confirmation or shipping confirmation email. What should I do?
We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk email folder or we have an incorrect email address for you. Please email us at info@colorsofaurora.com and we can verify your order was placed and resend you an email confirmation.

How can I check the status of my order?
Once your order is shipped, your order confirmation email will update to show a shipped status and will include your tracking number if applicable. You will also receive a separate email with any tracking information once your order ships out. Generally, Standard orders will ship out in 3 business days and Expedited orders will ship out the same day if placed by 12:00 EST, Monday - Friday.

I placed my order on the weekend with Expedited shipping. Why hasn't it shipped out yet?
All orders received on weekends are processed the following business day, including Expedited orders.


Placing an Order

How can I order if my country is not listed on your website?
If your country is not listed in the drop down list of countries we ship to on our website we recommend using a mail forwarding company. You would be charged the standard domestic rate for us to ship the package to the forwarding company and then they would ship the package to you once received.

Why can't I add an item to my shopping cart?
If a notification that an item is not available is received when attempting to add the item to your cart, the item is currently sold out and we are in the process of removing it from our site. We do receive restocks and new items daily so keep checking back!



Changing an Order
How do I cancel or change my order or address after my order has been placed?
Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted, it is usually not possible to change or cancel it. Please reply immediatelly to your order confirmation email and we will try our best to accomadate you. For international customers, please email us at info@colorsofaurora.com

 

Sold out items / Restocks
Do you get items back in stock if they are sold out??
We do receive restocks daily, and as soon as we do, we post them promptly on our web site. We suggest keeping checking back for any updates. We also post hundreds of new items on our site weekly, and you may see something similar that you would like. If you see something that you would like to purchase, we recommend that you get it before it sells out, as our items sell out quickly.






 

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